1. Introduction

At Home Food, we aim to deliver an exceptional dining experience through our online food delivery service. This Refund Policy ensures transparency by outlining the conditions under which refunds are processed. By placing an order with Home Food, you agree to the terms outlined here.

2. Cancellation by Customers

Customers may cancel their orders under the following conditions:

• Before Preparation: Missing items, incorrect items, or issues with food quality.
• Cancellation Process: Significant delays beyond the estimated delivery time without prior notification.

3. Cancellation by Kitchens

In certain situations, the restaurant may need to cancel your order, such as:

• Unavailability of Items: If the kitchen cannot fulfil your order due to unavailable items or other unforeseen circumstances.
• Operational Issues: If the kitchen is unable to process the order due to operational reasons.In such cases, you will receive a notification, and a full refund will be issued to your original payment method.

4. Refunds for Cancelled Orders

If an order is cancelled in accordance with this policy:

• Customer Cancellations: Orders cancelled before preparation will receive a full refund. Orders cancelled after preparation has begun may not be eligible for a refund.
• Kitchen Cancellations: Orders cancelled by the kitchen will receive a full refund.

5. Non-Refundable Situations

Refunds will not be issued for orders that:

• Already in Transit: If the order has already been dispatched or is in transit, it cannot be cancelled, and a refund may not be issued.
• Customer Error: Orders placed incorrectly by the customer (e.g., wrong delivery address) are not eligible for cancellation or refund.

6. Modifications to Orders

If you need to make changes to your order (e.g., add items, modify details), please contact customer support as soon as possible. Modifications can only be accommodated if the order has not yet been prepared.

7. Policy Updates

Home Food reserves the right to update or modify this Cancellation Policy at any time. Changes will be communicated through the Home Food app or website. Please review this policy periodically to stay informed about any updates.

8. Contact Information

For any questions, concerns, or requests regarding this Cancellation Policy, please reach out to us at:

• Email: support@homefood.com
• In-App Support: Use our in-app chat feature for real-time assistance.

Thank you for choosing Home Food. We look forward to serving you!

Sincerely,

The Home Food Team.